Returns Policy

Should you have a query regarding your delivery, please call our customer services team on 01299 667600
or email

Returns Policy:

  1. If you have ordered incorrectly (kits size /quantity) returns will only be accepted for credit within 5 days of the delivery, provided they are in perfect condition and in the original packaging. A 15% handling charge will normally apply.
  2. Any products under private label /own label agreements cannot be accepted for return.
  3. Goods ordered specially (non-stock lines) will not be accepted back for credit.
  4. To return goods, please telephone our Sales Team quoting the delivery note number to issue you with a returns authorisation.